Mister Donut @ Novena Square is a Japanese-style bakery in Singapore (under the brand name Mister Donut). It offers various delicious donuts and the renowned one among all is Pon De Ring (Mochi Donut). You will get to know a lot more about this Mr Donut outlet in Singapore in this post. So, let’s dive deep.
Mister Donut Velocity @ Novena Square Review
You can read the customer reviews about the Mister Donut outlet in Novena Square (Singapore) here below:
Patronize this Novena Square Outlet as we were visiting at Mount Elizabeth. Decided to get the Bundle Deal for 6 @ $14. We purchased 3 each of the Pon De Ring Chocolate and Strawberry priced at $2.50 each. Only when making payment, did we realized that the Bundle Deal is only applicable to a maximum of Qty.04 Pon De Ring. We were fine with it and paid for our purchase before getting on our way. However, we felt that this exclusion should be clearly displayed or stated on their Bundle Deal advertisement. We did not see any such exclusion clearly stated anywhere at the front of the outlet where you queue to place your order and make payment. The exclusion is also not explicitly shown on their website. We were also very disappointed with the rude staffs and poor attitude. We will definitely not be patronizing Mister Donut in future. If you want to advertise your bundle deals, please also clearly state the exclusions as well. Don’t make the customers felt ridicule for not knowing. Do train your staffs on the basic of customer service. Courtesy goes a long way.
Staff is rude while ordering. I was new to try out the chewy donuts. Not so happy with the experience overall. Donut is good. Tried the matcha cream and two pon de ring choco and matcha.
I have always enjoyed mister donut for its quality. However there was this particular staff who was extremely rude serving us ; we had ordered a bundle of 10 and was choosing the flavours and suddenly she shouted how many. After telling her ; she went on to throw my donuts on the tray.I don’t usually give negative feedback however I don’t think this is professional. I would compliment the other two staff working with her for handling the crowd so well. They were polite and calm.
Was around the area and decided to give it a try since it was recommended by some friends. I am not particularly a donut person, but overall I do like the taste and texture of their donuts.However, I find that it is just good and nothing to wow about. So it isn’t something I will make an effort to go for.
Love the chewy mochi donuts. Nvr like donuts - either too sweet or too oily. But this is yummy
Consistent quality even when compared to what you get in Japan. Now that the hype has died down a bit it’s easier to get the donuts, especially the pon de ring ones. There’s usually a short queue and the staff are always trying to serve the customers as soon as they can. Just that sometimes there’s too many combinations of different promotions that they have to explain to the customers, which takes a while.
Super lucky today to encounter donuts past closing time (see the time-stamp on the receipt!). Thankful for the staff who worked OT to sell the donuts and jin happy to try matcha flavour 🐽🐽
You're expecting overly sweet because of known donut and it wasn't. I was so's surprise! It taste good different from other donut, it's fluffy, fresh, soft and really nice to eat, specially the ring one with strawberry on it. Definitely coming back to have some again.
This outlet from the popular Japanese donut chain is well received with long queue especially during lunchtime. There is a small 20-seater café area where you can enjoy your doughnuts alongside freshly brewed coffee and tea. Most popular is the “Pon De Ring” glazed mochi doughnuts which are soft and chewy
Donuts are less sweet and noticeably lighter and airier than the American brands. Prefer this type as it’s less cloying. However, this shop has a strange rule. Bought three donuts to be wrapped separately for three different kids but was told they could only provide two paper bags for the three donuts. Next time to make mental note to get all three kids to purchase one donut each by themselves at the counter.
Date of Visit: Sat, 27 Jan, past 1pm.Finally came to visit Mister Donuts at Novena after the Jurong Point pop-up store. 2 female and 1 male staff were at the counter area. But it was not a most pleasant experience.I was with my friend and when it was my turn to order, the male staff skipped me and went ahead to ask my friend her order. So I thought never mind, I can order mine with my friend to cut the hassle for your staff. When I asked for my share to be packed separate from my friend's order, your staff has to repeat "one person only 2 bags of donuts". Yes, our order were within 2 bags, there were 2 of us and we were all ready to pay separate or together if need be. All I asked for is for my share of 3 donuts to be in a separate bag from my friend's share of 5 donuts because we were heading away after buying. But the staff out of his insistence is hesitant to pack my 3 donuts separate into a 2nd bag and had to pack mine mixed with my friend's.First, I do not understand what is the fixation with limiting each customer to 2 bags when you have a clear signage outside your store that each customer is limited to 30 pcs. Second, your staff clearly don't understand the customer's needs and is merely trying to move on to the next customer after pushing the limit. (If you can pack 30 pcs of donuts into 2 of your tiny flimsy paper bags, by all means, but which I doubt so.)I asked your female payment staff for the name of the male staff who served us, she say it's her first day and she's not sure while appearing nervous. I was appalled by the brushing-off attempt. Efficiency is one thing, trying to appear efficient is another. The male staff name seems to be Jen or somewhere along the line. Perhaps it's not a one-staff problem now. You do know people try to know the staff names for both feedback and compliments?We all give and take when making purchases, but doesn't mean we have to be taken for granted.Mister Donuts is famous in Japan not just for the taste but also the efforts made to make the day for the customers. Go into their stores and you feel happy coming out.For this SG outlet, your staff do not pride themselves on their service and have they wondered how their service made people feel? What a pity for Mister Donuts' big name.Rating 0 stars for service as I originally had higher expectations for Mister Donuts' but it fell short.
Food quality is great! Customer service by crew can be improved. Doesn't seemed to be very patient when she can't hear the order.
Bad service from the female cashier. Very rude. Taste is nothing special. Carrier bag not provided. Donuts exposed to germs since they are carried in the thin paper bag with opening throughout
the staff taking ordes for donuts were kinda rude.donuts are great though.cashier was friendly too
Bought 6 should give with box but the guy gave paper bag and so rude the attitude. Not happy then go home look ur mama little brat👎🏿12/1 Friday
as expected there is a line. but service is fast and staff is efficient. we bought a lot cos its what my daughter wanted for her birthday. no cake, just Mr Donut. we sat down for a hot drink after getting the donuts. the drinks are just normal drinks. i won't recommend getting the drinks unless you really needed something to wash down the donuts with. the donuts defn dont keep for more than 1-2 days. best consumed on the same day. maybe the next morning/afternoon. they get pretty gross beyond that.
Is she the lady boss ... was very rude to customer.4 Jan at 230pm .. customer , 1 plain 1 chocolateCounter lady .. WHAT PLAIN , WHAT PLAIN , SO MANY PLAIN HERE !Customer pointed at a donut ...Counter lady .. THIS NOT PLAIN HOR !
Decent donuts at a decent price, worth a try if it's off-peak and you can avoid the queue.I recommend the strawberry glaze, which was possibly the least synthetic, most natural-tasting strawberry glaze I've had. The chocolate glaze was just alright.
[Dec 2023] First time here after the initial hype is over. Not much of a line now even during peak lunch period. Service is fast.Their unique signature pon de rings are a must get - these are my favourite kind of donut that’s light and chewy.Was initially hesitant to try their donuts cos of the low google rating, but i think most of them are because of the long queue when they first opened. Will always be back to get more rings when I’m in the area 👍
I finally joined the queue this afternoon after seeing a shorter queue around 4 p.m. I ordered 10 donuts (the bundle offer was $23), which is slightly less expensive, and you may choose up to 6 'Pon De Ring' donuts.The Pon De Ring donut has a moderate sweetness level and is fairly chewy. I still like my doughnuts, the old-fashioned way, covered in chocolate, sugar, or cookie cream.The RE&S team is in charge of Mister Donut. As a result, you might gain membership points by purchasing the donuts.
Actually the cream bun style one was the nicest of the lot to me. The Mochi ring was chewy if you like such texture you will enjoy it but not so much for me.The strawberry frosting was the nicest to me second after the cream filling one.But the basic sugar glaze was one of the best plain flavors. I think if I had only one choice I’d eat the cream filling one but if I wanted something less rich, I’ll have the sugar glazed one.A bit pricey for the small snacks like donut made of only flour & sugar.Don’t eat this often and no need to line up got this. It’s not that wonderful to make me wait.
My most favorite donut shop in Japan!Finally I came here after I waited for so long cos queue was always crazy. I ordered strawberry fashion. It taste good, but not worthy to queue for more than 5 mins.Good thing here is you can seated and enjoy their donut with their drinks.Their ice latte also not bad!
Mister Donut Junction 8 (Opening & Closing Hours)
Check the opening and closing hours of the Mister Donut outlet in Junction 8 from the following table:
| Day | Business Hours |
|---|---|
| Saturday | 11 :00 A.M – 8:30 P.M |
| Sunday | 11:00 A.M – 8:30 P.M |
| Monday | 11 :00 A.M – 8:30 P.M |
| Tuesday | 11 :00 A.M – 8:30 P.M |
| Wednesday | 11 :00 A.M – 8:30 P.M |
| Thursday | 11 :00 A.M – 8:30 P.M |
| Friday | 11 :00 A.M – 8:30 P.M |
Note: From the table, it is noticeable that Mister Donut @ Bishan Junction 8 is available for customers from 11:00 a.m. to 8:30 p.m.
Mister Donut Velocity Menu
See the Mister Donut Velocity Menu as given below:
Final Words
Mister Donut Velocity is one of two outlets in Singapore offering famous Mochi Donuts. With a positive rating of 3.8/5.0 from 124 reviews it gets on Google indicates its great branding and customer-centric approach. If you want to enjoy donuts in Novena Square then you must visit this outlet.
